Privacy Policy

1. Information We Collect

We collect information you provide directly, such as account details, payment information, and content uploaded to the platform. We also collect usage data, device information, and log data automatically when you use our services.

Categories of data we collect include:

• Account information (name, email, company)
• Payment and billing data
• Content and knowledge base data you upload
• Usage analytics and interaction logs
• Device and browser information
• IP addresses and location data

2. How We Use Your Information

We use your information to provide and improve our services, process transactions, communicate with you, and ensure platform security. We do not sell your personal information to third parties.

Specifically, we use your data to:

• Deliver and maintain the Kleif AI platform
• Process payments and manage subscriptions
• Send service updates and product announcements
• Provide customer support
• Analyze usage patterns to improve our services
• Detect and prevent fraud or abuse

3. Data Sharing

We may share your information with trusted third-party service providers who assist us in operating our platform, including payment processors, cloud hosting providers, and analytics services. All third parties are contractually obligated to protect your data.

We may also disclose information when required by law or to protect our rights, property, or safety.

4. Data Storage and Security

Your data is stored on secure, encrypted servers. We implement industry-standard security measures including encryption at rest and in transit, access controls, regular security audits, and vulnerability testing. Our infrastructure is hosted on SOC 2 Type II compliant providers.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting our support team. Upon account termination, data is retained for 30 days before permanent deletion.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erase your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

7. GDPR Compliance

For users in the European Economic Area, we comply with GDPR requirements. Our legal basis for processing includes contract performance, legitimate interests, and consent where applicable. We have appointed a Data Protection Officer who can be reached at privacy@kleif.ai.

8. CCPA Compliance

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. International Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for transfers outside the EEA.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes via email or a prominent notice on our platform. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@kleif.ai.